Social media bots have been troublesome ever since people started using platforms like Facebook, Instagram, and Twitter. The are basically accounts that are solely made for a single purpose. Whether it’s to anonymously troll other accounts, or to simply boost the amount of followers of a single person nonetheless, they are annoying.
Since the early 2000s the caliber of these bots have amped up a notch. They used to be easy to spot: a picture less profile with no posts and probably follow a weird amount of people. Unfortunately, bots can sometimes look exactly like real accounts, and may even have posts on their pages.
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Facebook has recently found itself in some more hot water concerning a local restaurant who reported have low ratings due to Facebook users. A whopping 71 one-star reviews showed up in their feed. But the question is: are these genuine reviews from dissatisfied customers? Well, probably not.
All 71 of the one-star reviews, were all posted on the same day and time. Which leaves the Facebook to believe that they had been rated by random bots on Facebook.
The restaurant owners are upset about this because it makes their service look bad and now when people search to see if they want to eat there, they’ll likely completely over look it because of a 2.5 star rating.
Although technology has progressed over the years, it seems as though it is still extremely hard to pin down people who create these bot accounts. Especially since these individuals are working to make sure these bots mimic the accounts of real individuals.
https://thetakeout.com/71-one-star-facebook-restaurant-reviews-single-day-1833156587
them from knowing what their subscribers think.